1. Introduction
Welcome to Neatio: Easy Phone Cleaner ("Neatio", "the App", "we", "us", or "our"), developed by Inna Solovei. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our iOS mobile application. Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.
2. Information We Collect
Neatio is designed to operate primarily on-device. We do not sell or share your personal data with third parties for marketing purposes. We may collect the following categories of information:
- Device Information: Device model, operating system version, and unique device identifiers, used for diagnostics and crash reporting.
- Usage Data: Aggregated, anonymised statistics about app features used (e.g., which cleaning tools are accessed), without identifying you personally.
- Photos & Videos: The App requests access to your photo library solely to perform cleaning, duplicate detection, and compression operations. This data never leaves your device.
- Subscription & Purchase Information: If you subscribe to Neatio Pro, purchase information is handled entirely by Apple's App Store. We do not receive or store payment card details.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the App and its features.
- Improve and personalise your experience.
- Detect and prevent technical issues or fraudulent activity.
- Respond to customer support inquiries.
4. Data Stored On-Device
All media analysis, duplicate detection, compression, and Secret Space operations occur entirely on your device. Files stored in Secret Space are encrypted and are never uploaded to our servers or any third-party cloud service.
5. Third-Party Services
The App may integrate with the following third-party services, each of which has its own privacy policy:
- Apple App Store: For in-app purchases and subscriptions.
- Analytics providers (anonymised): We may use anonymised crash reporting tools to improve app stability.
6. Data Retention
We retain anonymised usage data only as long as necessary to improve the App. You may request deletion of any data associated with your account at any time by contacting us at support-team@neatiocleaner.com.
7. Children's Privacy
The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Security
We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
9. Your Rights
Depending on your location, you may have the right to access, correct, or delete personal data we hold about you. To exercise these rights, contact us at support-team@neatiocleaner.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this document. Your continued use of the App after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: support-team@neatiocleaner.com
- Company: Inna Solovei
- Address: Ukraine, Irpin, Kyiv oblast, Ukrainska street, house 80A, 08205